Situation professionnelle
Souhait professionnel
- Internet – Multimédia (Equipements et services)
Expériences professionnelles
Customer success manager
Strapi , Paris - CDI
De Décembre 2021 à Août 2022
-Managed customer relationships for 50+ existing and ~10 new enterprise clients (€1M ARR) using a predictive approach.
-Automated CRM workflows for tracking, reporting, and communication.
-Streamlined enterprise customer onboarding to reduce time-to-value.
-Developed dashboards and reports to analyze customer behavior and personalize engagement based on touch models.
Project management
Extramus.eu , Terranova da sibari
De Décembre 2020 à Avril 2021
-Development, management, monitoring, and evaluation of projects funded by the European Commission
-Managed partner communication and cultivated strategic partnerships, and organized European project meetings.
-Developing project scopes and objectives, involving all relevant stakeholders
Customer success executive
storyxpress.co , Ashburn
De Juillet 2020 à Décembre 2020
-Customization of the Knowledge Base to significantly decrease the influx of customer queries, increase the time to close B2C sales with low-touch customers
-Creating and maintaining KPIs-MRR%, Customer Churn%, CS Trackers, Sales Pipelines for Up-sell & Cross-sell opportunities, Customer Segmentation
-Creating Customer Engagement Record Log, User Onboarding workflows.
Customer success/ project management executive
ZEN3 Infosolutions , Hyderabad
De Février 2019 à Juillet 2019
Contributed to Microsoft Bing's Search Relevance Validation, managing delivery, resources, customer experience, and coordinating projects. Provided feedback for tooling enhancements.
Customer success executive
intandemy technologies , Hyderabad
De Septembre 2017 à Décembre 2018
-Post Sale Product Adoption Specialist
-On-boarding the stakeholders and Demo Calls with Clients
-Customer Engagement throughout Customer Lifecycle
-Creating, evaluating, and maintaining Customer Success Metrics
-Continuous Improvement of NPS benchmarks (Average of 4.8/5)
- Increase and maintenance of average customer satisfaction score (95%
5 Star Reviews)
Parcours officiels
Langues
Anglais - Courant
Français - Notions
Hindî - Technique
linkedin
github